Service Technician 1
Grade: 1
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION.
- Performs basic work using clearly prescribed procedures.
- Responds to customer requests for service including connections and disconnections as becomes operator qualified.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- May disconnect service as necessary and perform collection efforts on delinquent accounts.
- Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
- Assists with activities to ensure responsiveness to natural gas and other emergencies.
- Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
- May read meters and record usage for billing.
OTHER DUTIES/RESPONSIBILITIES:
- May be required to hold standby duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
- Is subject to reporting outside regular work area.
- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
- Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
- Demonstrates support for and adheres to the Company’s values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company’s Code of Conduct both as an individual contributor, team member and/or leader of others.
- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.
Prerequisites
Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
Not applicable for this role.
Requires valid driver’s license in accordance with Company standards.
Certificates, Licenses, etc.
- Must obtain and maintain Operator Qualifications (OQs) and classroom training for position and any other required OQs and classroom training or certifications.
Communication Skills
- Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.
Computer Skills
- Requires ability to utilize the Company’s internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
Work Conditions
- Work requires entry to customer premises.
- Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
- May have residence requirement due to call-out response time.
- Works as an individual contributor and/or as member of a team.
Physical Demands
- Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
- Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
- Must be able to lift tools, equipment and materials up to and including 60 pounds.
Other Requirements:
- As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.
Onboarding
Description of Course: As a part of your on-boarding process all new employees will attend Atmos Energy Essentials 3-Day. This 3-day training at the Charles K Vaughn center in Plano, TX has been designed to provide new employees with the keys to success at Atmos Energy. The information and activities provide the foundation for all other learning activities. Participants learn about what matters to the organization and how they fit into the vision and strategy. Topics include how to be-incident free, give back to the community, achieve financial results, serve the customer and learn something new each day. Participants also learn about themselves and other team mates, what it means to be at your best each day, how to hold themselves and others accountable and provide feedback. After leaving the three-day session new employees are better prepared to participate as a team member and contribute to the organization.
Instruction Type: Instructor-Led Training
Timeframe: 3 Days
Prerequisites: n/a
Operator Qualifications: n/a
Job Readiness Skills
Description of Course: Gas Essentials is a five-week class that provides basic knowledge and skills of Natural Gas Operations for new Service Technician 1 and Construction Operator 1 role. This instructor led class will:
- Provide consistent training for Service Technical A22:C36-on practice according to procedures for building meter loops, activating, and deactivating natural gas on residential meters.
- Ensure that technicians receive training in customer service, safety, recognizing hazards, reacting to conditions, requesting help, meter handling, terms, and the core values of AtmoSpirit.
Instruction Type: Instructor-Led Training
Timeframe: 5 Weeks
Prerequisites: Atmos Energy Essentials, Natural Gas 101
Operator Qualifications: H01, H02, I10, M08, M16, M21
Safety Skills
Description of Course: This advanced training program is designed to improve drivers’ skills and habits through a combination of classroom education and valuable on road instruction. Each driver learns through several behind the wheel experiences, and by observing an instructor-narrated drive that demonstrates unique techniques to navigate through traffic.
Instruction Type: Instructor-Led Training
Timeframe: 2 Hours
Prerequisites: n/a
Operator Qualifications: n/a
On the Job Learning
Description of Course: The Service Technician 1 on the job training is one-on-one training and practice sessions for each job task. The assigned coach breakdowns the job task into component steps and modifies training approaches in order to develop competence. The Service Technician 1 demonstrates skills and techniques learned. Checklist completion documents the Service Technician 1 is job ready.
Instruction Type: On-The-Job Training
Timeframe: Varies
Pre-requisites: Gas Essentials
To register for a course, contact your supervisor or go to the Atmos Energy Learning Center.